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Lilicoco.com accepts orders 24 hours a day, every day of the week. Orders are processed in the order they are received and expedited shipping orders, such as Priority and Express shipping, are elevated in priority to meet the delivery deadline.
Orders placed are usually processed and shipped within 2~6 business days from the time the order is placed and based on the stock. Orders placed from Saturday to Sunday will be processed the following Monday and shipped within 2~6 days.
We currently do not ship to APO or FPO address. Orders that contain a different shipping address from billing address may be subject to review, in which case the customer will be contacted. This can delay shipping time. Lilacoco cannot guarantee same day expedited shipping when an order is placed on hold for review. Tax rate is based on the shipping address and not the billing address.
Lost or Stolen Packages
- - If the package shows delivered to your address, but is missing you must report the lost to us within 2 weeks of placing your order. Once you have reported your lost package, we will launch an inquiry with our carrier about the lost package and attempt to have it recovered. If the carrier declares the package to be a complete loss, we will reship your order to you at no charge if stock is available.
- - We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by customer.
Duties & Taxes
Customers are responsible for paying all duties, taxes and other fees which are levied once your package reaches the country of destination. Duties on goods can widely vary, depending on the product and the country it was manufactured in. Other charges and duties may also apply, depending on the items. Duty fee will not be refunded on any type of returns. For more information, please contact the customs service. All taxes, duties and customs fees are the responsibility of the recipient of the package. Your local post office or carrier can give you information on the method of payment accepted for the duties, taxes and other fees collected upon delivery.
- If your package cannot be delivered, is unclaimed, or is refused, you are responsible for the following:Original and return shipping costs.
- Duties, taxes and other customs charges that are incurred on the package for both the original and return shipments.
Drop us a message and one of our reps will get back to you ASAP!
lilacoco.com is not affiliated with any brick and mortar store, and can only answer questions concerning items and purchases made on lilacoco.com.
You may contact our Customer Service Department at:
- Monday to Friday
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Email us at email@example.com ♥