Return & Refund Policy
Should you receive damaged, defective or wrong item, please contact customer service at at email@example.com immediately, also please return it to us within 7 working days from the date your order was delivered.
Due to the high volume of orders, you may experience extended processing time up to 15 business days after we receive your return during the holiday seasons.
- Clothing returns must be in its original state, with all hanger tags and price tickets attached. Clothing must not show any signs of wear, or it will not be accepted.
- Shoe returns must be in new, unworn condition, and must include the original shoe box.
- All swimwear returns must contact us within 7 days from the date you received your order. All swimwear must be unused, with all tags and hygiene strips attached. For a bikini set (top &bottom) both pieces must be returned together. Lilacoco will not take a return or exchange for individual pieces.
- All lingerie, shapewear, and bodysuits must be returned unworn, unwashed, and unused with tags attached.
- FINAL SALE: All Accessories includes jewelry, body chains, bags, sunglasses, hats, belts, tights/socks, scarves, key chains, beauty/cosmetic, hair, costumes, and all home category products (books, stationery, decor, party, tech) are final sale. All mark down items are final sale. Final sale items are non-refundable and cannot be returned for exchange, credit, or refunds. Also, gift cards are non-returnable and non-refundable. Lilacoco is not responsible for lost or stolen gift cards.
How to Return
Please contact the customer service at firstname.lastname@example.org with the order number. Then customer service will check with you and provide the return address.
Your package must include the original order invoice. Pack and seal your return merchandise securely and mail it to us. We are not responsible for missing, damaged, or packages lost in transit. If you receive an item that is damaged, please contact our customer service immediately.
International Return Restriction
Orders shipped internationally aren’t eligible for free returns or merchandise exchanges. You will be responsible for return shipping and handling fees. Original shipping fees are nonrefundable. International orders returned to lilacoco.com will receive a refund for the merchandise but not duties, taxes or tariffs.
For refunds, the processing time for us to proceed with the refund will be between 3-6 business days upon receiving your returned item. After this, the refund time will depend on the payment method. Please see below for details:
- PayPal refunds may take up to 48 hours to process and appear in your account.
- Credit card refunds will take between 7-14 business days to appear in your account. This delay depends entirely on your credit card company and any intermediaries.